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WHEN SHOULD I CONTACT BACK2BACK?
BACK2BACK recommends that you contact us as early in the process as
possible to allow enough time for BACK2BACK to walk you through the
relocation process. Statistically, the greater the time frame, the easier
the transition. If you require a written estimate to be mailed to you,
please contact us 3- 6 weeks prior to your desired move-in date. If you
require same day or two-day services, BACK2BACK can still help. Call us
today!
WHAT IS REQUIRED OF ME THROUGHOUT THE PROCESS?
Generally speaking, you should be present during the packing of your
belongings and remove any personal items that you highly value (i.e.
Jewelry, etc.). We ask that you check and sign your inventory check-in
list and ensure that no prohibited items are packed.
WHAT ITEMS ARE PROHIBITED?
BACK2BACK is prohibited by state law to transport any flammable items,
drugs, alcohol or weapons/ammunition of any type. Additionally we request
that you transport all liquor, foods and other consumables. Please give
contact your BACK2BACK Relocation Consultant with any questions. We will
be happy to answer your questions.
WHEN IS IT NECESSARY TO PURCHASE ADDITIONAL INSURANCE?
If you should have items packed of high value (e.g. art, antiques,
collectibles), you may be required to purchase additional coverage to
insure them. While we encourage you pack your belongings yourself, it is
important for you to be aware of certain insurance policies and
restrictions (i.e. valuation coverage does not pay out unless there is
damage to the exterior of the box).
DOES BACK2BACK SHIP CARS?
Currently, BACK2BACK works hand in hand with partner companies to safely
transfer motor vehicles.
HOW LONG DOES IT TAKE TO PACK MY ENTIRE HOME?
While it is hard to determine an approximate packing timeline, as there
are many variables involved (i.e. square footage of home, number of rooms,
bedrooms, people, years of occupancy, etc.), BACK2BACK can normally pack a
home in 1-2 days.
WHAT CAN I LEAVE IN THE DRAWERS OF MY DRESSER, DESK, ETC.?
Generally speaking, we recommend that you do not leaving anything that can
break or anything that can damage the piece of furniture.
WHAT IS COVERED IN CASE OF ANYTHING IS DAMAGED IN THE MOVE?
Valuation Coverage insures your things on all local and interstate
shipments at not cost. Specifically, you receive 60 cents per pound per
article. At your request, Full Replacement Valuation is available to cover
the full value of your goods. Should you choose to elect this coverage,
you will be charged a premium on the declared amount; premiums vary
according to the specifics of your move.
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